Concordant’s Managed Services provides healthcare provider and payer organizations with a customizable set of solutions to manage the complex lifecycle of their expanding technology systems. We begin by helping healthcare organizations understand the support and operational requirements of existing or planned systems. Then we design and implement flexible solutions to meet your specific requirements.
Concordant’s Managed Services include flexible insourced and outsourced services providing onsite, remote, and ongoing IT operational services.
The experience we’ve gained operating hundreds of highly available systems gives us uncommon insight into the unique challenges and requirements that come with supporting and operating IT in a healthcare environment. Our Managed Services solutions incorporate best practices—including ITIL—to provide our customers with the right solution to meet their specific requirements.
Activities
Service Desk
- Assessment and Re-engineering
- Service Initiation
- Log/Triage/Close
- Escalation and Dispatch
Remote Services
- Event Monitoring
- Server Management/Administration
- Provisioning
- Network Management
- eHR Management/Administration
Onsite Services
- Dispatched/Reactive Support
- Dedicated and Scheduled Support
- Projects
Operations
- EHR/PM/HIE Application Hosting
- Outsourced/Insourced IT Operations
- Moves
- Availability, Capacity, Performance and Security
Admininstration and Reporting
- Assessments and Remediation
- Performance Tuning
- Patch, Change and Configuration Management
- Vendor Management
- Reporting
